Problem with a buyer.

[synthwiz-uk]

Hiya...

I am having a problem with a buyer who claims they have not received an item I sold them a month ago and they have just started a dispute.  The item was posted out the first day possible after payment was made.  I have checked the buyers address details and I believe them to have been changed.. I have reported this to ebay is there any other thing I can do to sort this out.

Thanx J

[profgaz]

Make sure you added tracking & tht way, if you can prove delivery, you'll win the case

[synthwiz-uk]

The buyer has just responded acknowledging that I sent this to the address originally requested. So this may have been delivered correctly. They claim they changed the address half an hour after paying for the item but I had already packed the item up with the original address given. the buyer has stated to me that this is not my fault and is going to check to see if the item was delivered to the original address.

[temperate_porcine]

The buyer can't change the address after payment.

[synthwiz-uk]

I may have addressed the item as soon as the auction ended awaiting payment.... either way they have admitted to changing their address.

[profgaz]

Make sure you add tracking info
You posted to the address originally given as per the rules
It doesn't matter now what the buyer says. Tracking is the proof.

[synthwiz-uk]

I have posted up the tracking number thanx