07-03-2021 3:08 PM
I purchased a Canon printer in August 2020. Just yesterday it began to over print which rendered pages useless. Followed all the online trouble shooting instructions with no luck. Msg'd Seller who had no intention of helping and just told me to contact the manufacturer. Quoted sales of goods act but they came back and said Ebay rules over ride the law and that I only had one month to return it to them and basically I was out of time. Would appreciate any advice or comments please.
As said Ebay's Money back Guarantee is only for 30 days and for condition on arrival.
It is nothing about ebay over riding a Warranty. If the seller is a Business a warranty becomes their Problem, if a private seller or overseas then there is no Warranty.
All you can do if a Business Seller is refer to Citizens advice or Trading Standards.
As you will find any Warranty offered by an ebay seller is only as good as your ability to enforce it.
Many thanks john1297576 for your advice. I have contacted Citizen's Advice who will either advise or flag it up to Trading Standards. Personally I don't think an Ebay Business seller is any different to the likes of PC World or Currys. If I had purchased from them, they would be my first port of call not the Manufacturer.
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