07-03-2021 3:08 PM
I purchased a Canon printer in August 2020. Just yesterday it began to over print which rendered pages useless. Followed all the online trouble shooting instructions with no luck. Msg'd Seller who had no intention of helping and just told me to contact the manufacturer. Quoted sales of goods act but they came back and said Ebay rules over ride the law and that I only had one month to return it to them and basically I was out of time. Would appreciate any advice or comments please.
They have it round the wrong way. Ebay's MBG is in addition to your legal rights, so while ebay won't help you after 30 days, you still have consumer law to fall back on. The problem is that you have to deal with that yourself.
As said Ebay's Money back Guarantee is only for 30 days and for condition on arrival.
It is nothing about ebay over riding a Warranty. If the seller is a Business a warranty becomes their Problem, if a private seller or overseas then there is no Warranty.
All you can do if a Business Seller is refer to Citizens advice or Trading Standards.
As you will find any Warranty offered by an ebay seller is only as good as your ability to enforce it.
Many thanks john1297576 for your advice. I have contacted Citizen's Advice who will either advise or flag it up to Trading Standards. Personally I don't think an Ebay Business seller is any different to the likes of PC World or Currys. If I had purchased from them, they would be my first port of call not the Manufacturer.
That's is correct is nothing to do with Ebay. They don't offer Warranties. Nothing you can do unless the Seller is Business you can then seek help from Citizens Advice.
Many thanks ruby*tuesday for your response. I understand that Ebay are only a platform but my issue is with the seller who is a business. The sales of goods act clearly state that my contract is with the seller but the seller is telling me that Ebay rules apply and that I only have one month to raise an issue. As the printer is under 12 months old it is indeed covered by the manufacturer's guarantee but the law states my first point of contact is the seller.