Primark gift cards

[happytiredmum]

Anyone else purchased Primark gift cards from the above company. I bought a £200 gift card, the card worked first time I used it early March. Tried using again on Monday (July) and it wouldn't work, contacted Primark C.S, they said it's a fraudulent card. I can't open a case via ebay as it's past 90 days and the seller isn't responding.

[papso22]

I don't understand how it worked once, surely it was always fruadulent?

[happytiredmum]

Primark said it's just come to their attention now so they've blocked all cards that weren't purchased off their website, I genuinely throught maybe there was a blip in the gift card system so I gave contacted Primark customer services, gave the card number and they said that's been identified as one of the fraudulent ones. Needless to say I was shocked.

[happytiredmum]

Update: I contacted PayPal not expecting much (as there's something in T&C about not refunding for gift cards) but they have refunded in full.
Maybe PayPal have received complaints from others for said company as I know they sold alot.
Anyway, money is back now. Thank you for your comments. Much appreciated.

[red_magpie]

This doesn't hang together. If you successfully used part of the value in March how can the card have been fraudulent?

Are you sure that the card allowed multiple uses? With some gift cards they can only be used once, and you're expected to buy goods equal to or greater than the value of the card, or you lose the balance. My suspicion is that this may be what has happened. Read the terms carefully before treating it as fraudulent.

If it really is a fraudulent card you could possibly still open a case under PayPal's 180 day buyer protection policy. They've recently changed some of the conditions, I can't remember whether it excludes gift cards. You can check this in their user agreement.

Your problem may be as above - that if you've used part of the value you can't expect a refund for the full cost. But if you used part of the value how can you expect PayPal to treat it as a fake card? PayPal will probaly require written evidence.

[happytiredmum]

Update: I contacted PayPal not expecting much (as there's something in T&C about not refunding for gift cards) but they have refunded in full.
Maybe PayPal have received complaints from others for said company as I know they sold alot.
Anyway, money is back now. Thank you for your comments. Much appreciated.

[happytiredmum]

with regards to why it worked in the past, Primark said it's just come to their attention now so they've blocked all cards that weren't purchased off their website, I genuinely throught maybe there was a blip in the gift card system so I contacted Primark customer services, gave the card number and they said that's been identified as one of the fraudulent ones. Needless to say I was shocked.

[corred]

@happytiredmum

Your only hope is the Police.........