Poor service

[nuroo24]

How I do contact ebay . I keep getting sent back to the same useless information. There seems to be no way I can register a complaint. No way I can actually message them. This service is appalling.

[pixiesen2012]

it depends on your complaint

what has actually happened?

[nuroo24]

I want to send them a message about an issue with my refund but there seems to be no method of actually messaging them or registering a complaint. There is no customer service - just message boards. Are they relying on members to do their work for them?

[pixiesen2012]

what issue? if you opened a case you should be able to ask ebay to step in through the resolution centre

[nuroo24]

For some reason there is nothing in my purchase history . The sender confirms the return but eBay have no record of it and cannot be contacted - except by purchase history.

[pixiesen2012]

did you use a different account? if you logged in using google or facebook you will have opened a new account