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Paypal pending payment

elliseleven
Member

‎19-06-2021 10:59 PM

I recently bought an item through Paypal. The money has come out of my Paypal/bank account, but the payment hasn't gone through to the seller. It says the payment is pending. I have contacted the seller and they said they haven't received payment so, of course, they haven't sent my order out yet. We've arranged to do a bank transfer, but that will mean I'll have paid for the item twice. Is there anything I can do about the first payment that didn't go through?

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Answers (2)

ruby*tuesday
Guru
‎19-06-2021 11:11 PM

Don't pay by Bank Transfer you will loose your Buyer Protection. The problem is with the Sellers Account not yours. If you don't Receive your Purchase just open an EBay Item Not Received Case in the Resolution Centre one day after the last Estimated Delivery Date for a Full Refund.

Comments (1)
Comments (1)
elliseleven
Member
‎20-06-2021 12:02 AM
I don't think I'll receive my item since the seller hasn't received my payment. In your original message, I think you said to cancel my paypal payment which I'm able to do. It said that the payment wasn't processed because the seller doesn't have a paypal account or something. I wasn't able to cancel my payment but I'll try again later. So I guess I'll need to find another way to pay. I just don't know how to do it if I can't use a bank transfer
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ruby*tuesday
Guru
‎20-06-2021 12:16 AM

Yes Cancel your Payment in PayPal. I really recommend that you don't Pay again by Bank Transfer. You couldn't claim any Refund if the Item didn't turn up or it was faulty in some respect. Not being able to use his PayPal Account is a sign that he has previous bad history Selling on here.

Comments (1)
Comments (1)
elliseleven
Member
‎20-06-2021 9:26 AM
I have cancelled my Paypal payment. I appreciate your advice. However, I don't know how else I can pay for the item since Ebay won't let me buy the item again. It's also only £6 for a father's day gift so I'm okay with taking the risk. He doesn't have any feedback from being a seller but he's got a lot of positive feedback as a buyer so I'm personally fine with that. But thank you anyway for your replies! I hadn't realised I could cancel my Paypal payment so I'm glad I don't have to pay twice at least
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