• If an item has not been paid for 48 hours after the listing ended then you can open an unpaid case here http://resolutioncentre.ebay.co.uk/ (you have up to 32 days to do this if you wish to allow the buyer longer to pay but 2 days is the earliest) • • After opening the case if payment has still not been received after 4 more full days then return to the case & close as unpaid to request a fee credit • • Once a case has been closed you can then relist or make a second chance offer to the underbidder • • Once an unpaid case has been opened the transaction cannot be cancelled, only closing the case after 4 days will do this • • You should not simply cancel a transaction as it may leave you with fees to pay & a selling defect • • When a case has been closed in your favour as the seller then the buyer receives a damaging unpaid strike against their account & NEITHER of you may leave feedback • • Details here • • http://pages.ebay.co.uk/help/sell/unpaid-items.html
