Parcel stolen from doorstep

[roper_6412]

Parcel delivered this morning by hermes left on doorstep, no knock on the door, how do I stand in getting replacement or refund ? 

[red_magpie]

Unfortunately this is a regular problem.  Doorstep theft of parcels (known as "porch pirates" in the US) is soaring here too.

You can if you wish open a case under eBay's money back guarantee, through the resolution centre. However, if the tracking record states that it has been delivered to your address the seller has done all that eBay requires, and they are not be required to refund you. This has become just one of the risks of buying on eBay.

You can read eBay's full money back guarantee policy here: http://pages.ebay.co.uk/help/policies/money-back-guarantee.html

[redwick1]

Check with your neighbours to see if one of them has taken it in

The hermes person in our area keeps leaving parcels with neighbours but dont tell them which one

They are supposed to send a text message or email that done seem to arrive

If you can not find it then your problem is with Hermes

Contact them and ask them where the item is

If the item shows Delivered then you would lose any dispute

It is not the sellers fault or ebay

If you fail to find it then you can try opening a dispute but as said will lose

Contact Citizens advice for their help