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Parcel stolen from doorstep
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20-06-2021 2:47 PM
Parcel delivered this morning by hermes left on doorstep, no knock on the door, how do I stand in getting replacement or refund ?
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20-06-2021
3:15 PM
Unfortunately this is a regular problem. Doorstep theft of parcels (known as "porch pirates" in the US) is soaring here too.
You can if you wish open a case under eBay's money back guarantee, through the resolution centre. However, if the tracking record states that it has been delivered to your address the seller has done all that eBay requires, and they are not be required to refund you. This has become just one of the risks of buying on eBay.
You can read eBay's full money back guarantee policy here: http://pages.ebay.co.uk/help/policies/money-back-guarantee.html
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