Parcel delivered to my click and collect but no ebay confirmation email received

[0191nobby63]

I've Received no email from ebay to inform me my parcel is ready for collection . I have seen parcel there after contact with seller but he has informed me All his side has been completed and this problem is now ebay ? So how now to collect my parcel ? Ebays Fault ? Shops Fault ? What is the next stage after shop receives do they inform ebay ? Trying to contact ebay is rubbish and I may never use again after this experience ! Its **bleep** me off that much Im ready at speaking french ! 

[redwick1 · Accepted solution]

The collection code should have been sent by email too you

If not then you need to contact ebay and ask them for it

Top of the page under Help and contact then scroll down to see what options are there

It will be Call me back or Chat with us

You need to collect within 7 days or risk losing the item and the money 

It is not the sellers fault of the shop

Is the shop open in this lockdown?

[0191nobby63 · Accepted solution]

FOLLOW UP , By chance I spoke with shop and they explained there should be a ECP :Found in Order Details (collection address for shop) This has a lettering code which is for your item as paid for If the SHOP are given this code they can legally give the buyer their item purchased. Ebay pants at giving this info so I came back hopefully to assist others incase this problem should I hope never happen to them.

[redwick1 · Accepted solution]

Thank you for coming back.
Very interesting
Yes that will help us a lot if others come on here which they do often.