Parcel Not Arrived

[browna56]

As always ebay make it really difficult to contact anyone about non-arrival of parcels.  3 parcels were sent via the Global Shipping Program; two arrived well ahead of schedule, the 3rd one according to the tracking information hasn't left NJ (I am UK based).   They can't be replaced; they make part of a set with the other two and would be mighty irritating if they didn't show up.  This is global shipping problem and not the seller.  I need someone from within ebay to track it internally.  Rather than post tracking numbers here they should contact me - what says you Ebay?

[red_magpie]

As always ebay make it really difficult to contact anyone about non-arrival of parcels.

Actually, they make it entirely unnecessary to contact anyone about non-arrival of parcels. It's all covered in eBay's money back guarantee, and the claims process is fully automated, See: https://pages.ebay.co.uk/ebay-money-back-guarantee/

The process is eacrly the same for items sent using eBay's global shipping programme, but resolution may take longer. You will need to open a separate case for each parcel that didn't arrive.

I'm afraid that eBay won't take any account of the fact the the three parcels form a set. All they will do is check the tracking record; if it confirms that any parcel was not delivered, you should receive a full refund.