Offer accepted but postage included

[suilvenblue]

Hi 

I had an item for auction sale (bids starting at £7.99) - the listing including a postage cost (£3.20) in addition to the auction sale price. I've accepted an offer (for £8.00) before the auction finishes.

I hadn't however realised that the buyer's offered price was to include postage. The buyer has subsequently contacted me to say they duly recived payment request from ebay seeking payment for the offer price (£8.00) plus £3.20 for postage - and the buyer has now asked me how this could be amended so they only pay a total price of £8.00.

I hadn't fully read the buyer's original message saying they were offering a price that offered postage. Do I have to accept the buyer's offer as it is - or can I refuse the offer and stipulate that postage is in addition?

Thank you.   

[tobiasd4 · Accepted solution]

When buyer made offer, it states clearly ITEM ONLY, they still have to pay P&P as listed.

If buyer doesn't pay, open unpaid case after 2 days, close 4 days later.

[suilvenblue · Accepted solution]

Many thanks for your prompt reply - much appreciated.

[john1297576]

If a buyer wants their offer to include postage, then they decide how much they are prepared to pay then deduct the quoted postage.  So item list at £10 with postage £2 . Buyer only wants to pay a total of £10 so they should offer £8.

As usual far too many members do not read a thing as it is clear on every offer that postage is extra. Best to open an Unpaid Case as then no feedback can be left. If you cancel, a nasty buyer could leave a negative and appealing to ebay is a waste of time.

[suilvenblue]

Many thanks for your reply - much appreciated.

[redwick1]

When someone makes an offer the original postage on the listing is not included

The offer is for the item and even if the buyer says postage included that is not how it works

See the link to the ebay policy

https://www.ebay.co.uk/help/buying/buy-now/making-best-offer?id=4019

They should pay the postage or they should request a cancellation

You could open a non payment if they do not pay