Not returned by argos

[raychb82]

I did not pick an item up from argos collection within the 7 days.
Argos say they have returned to sender but the seller has not received it back. Argos don't trace or track returns so how do we find the item or get a refund?

[corred]

@raychb82 

• The Click & Collect system is designed to make it easier for buyers who may not be home to receive a delivery to instead have it delivered to a Click & Collect location instead
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• There is no additional charge for Click & Collect BUT that does not mean free delivery........the postage charged will be the same as having it delivered to your home address, as the seller still has to post the item to your chosen store
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• When the item is delivered to the store of your choice the staff unload the details to the Click & Collect database & this generates a collection code for the buyer which is sent to you by email..........you cannot collect the item without this
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• Once the code has been issued the goods MUST be collected within 7 days
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• If not collected within 7 days then the buyer is deemed to be in breach of contract in effect making the transaction null & void.....a buyer at this point loses all eBay protection & has no claim for compensation.
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• The Click & Collects store has 3 options at this point.....if there is a return address it may be returned to the seller (at which point they should refund)....but this is the least likely outcome........the store may also dispose of (destroy) the item or donate it to charity
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• Buyers wishing to use Click & Collect should think carefully as stores will not extend the period for which they hold items, fail to collect withn 7 days & you will usually lose the goods & your money
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• Can you imagine what would happen in store if the staff stated the item had been destroyed or donated to charity....for that reason the store will always say it was retuned to the seller