20-07-2021 9:06 PM
Hello
Could someone answer my query, I recently sold some items, but just sent them via royal mail - no tracking details, some of the buyers haven't left feedback but I know they must have received the items as they would have made contact. Will my payments on hold be released with tracking details and no feedback?
Many Thanks
Feedback means nothing, TRACKING proving delivery is all that matters. As you say you have no tracking then you will have to wait 21 days.
Anything larger than a Large Letter has tracking on the proof of postage and that should be entered when you mark as dispatched. In fact adding Tracking automatically marks as dispatched.