No coin in package

[birdie38.2012]

Hi all

Right I bought a coin off a seller last week yea the envelope turned up but with no coin in it had fallen out , am I entitled to a refund or no?

[birdie38.2012]

Hi thanx for your comments, I thought I was entitled to a refund but wanted to make sure first , I have opened a case for this and the sellers response was "no you ain't having a refund because I sent it out to you and it's not my fault that it has escaped from envelope". Well I thought what a lovely message like . So gunna wait for e day now to step in and see what they think .

[arkwebus]

Thank you. Please follow @tressygirl  advice. It does not matter what the seller says.  Did you open - as advised - a "not as described case"?  That is what you must do and you escalate it after 8 days. You do not talk to the seller nor to Royal Mail

@birdie38.2012 

[birdie38.2012]

Oaky doky , well thank you all for helping me today much appreciate it , I hope ebay will be in my side in all this . Keep safe everyone ❤👋