No coin in package

[birdie38.2012]

Hi all

Right I bought a coin off a seller last week yea the envelope turned up but with no coin in it had fallen out , am I entitled to a refund or no?

[birdie38.2012]

Hi thanx for your comments, I thought I was entitled to a refund but wanted to make sure first , I have opened a case for this and the sellers response was "no you ain't having a refund because I sent it out to you and it's not my fault that it has escaped from envelope". Well I thought what a lovely message like . So gunna wait for e day now to step in and see what they think .

[tressygirl · Accepted solution]

Coins can easily make their way out of an envelope if it is not secruely packaged, and edges of envelope strengthened with tape.

Yes,  you are entitled to a refund,  as it is the seller's unfortunate fault for not sending out a securely packaged item.

Open a case for item not as described  in the Resolution Centre link at foot of most page,  not a case for item not received,  as you did receive a package!  Escalate on days 9 - 21 if not refunded beforehand.

Do not close the case early,  and do not forget to escalate.

[birdie38.2012 · Accepted solution]

Hi thanx for your comments I thought I was entitled to a refund but wanted to make sure first , I have opened a case for this and the sellers response was "no you ain't having a refund because I sent it out to you and it's not my fault that it has escaped from envelope". Well I thought what a lovely message like . So gunna wait for ebay to step in after the 8 days .

[tressygirl · Accepted solution]

Ummm nice,, not! Yep , just ignore all messages, and remember to escalate on days 9 - 21 .

[birdie38.2012 · Accepted solution]

Thank you all in will be waiting for ebay to step in

[birdie38.2012 · Accepted solution]

Shame I cant show you the packaging you can see for yourselves then

[birdie38.2012 · Accepted solution]

Both coins came to £6.81 I know it dont seem a lot but when your on low income that's a lot to me , I wanted it to complete my album , but there we go that's the risk you take when buying off someone .

[redwick1 · Accepted solution]

No one needs to see the packaging
Just do the dispute and get your money back
The seller may ask you to return it but they have to send a pre paid label for the return