No coin in package

[birdie38.2012]

Hi all

Right I bought a coin off a seller last week yea the envelope turned up but with no coin in it had fallen out , am I entitled to a refund or no?

[birdie38.2012]

Hi thanx for your comments, I thought I was entitled to a refund but wanted to make sure first , I have opened a case for this and the sellers response was "no you ain't having a refund because I sent it out to you and it's not my fault that it has escaped from envelope". Well I thought what a lovely message like . So gunna wait for e day now to step in and see what they think .

[redwick1]

Was the envlope damaged or look as if it had been tampered with?

Keep all the packaging safe so the seller can claim 

Open a not as described dispute at the bottom of the page under Resolution Centre.

Escalate it after a full 8 days of opening the dispute.

The seller needs to send a pre paid label for the return.

If they dont then ebay should when you escalate the dispute.

Make sure it goes back tracked and that the tracking is in the dispute.

You have 30 days from the day of delivery to open a dispute in ebay

Read up on the Ebay money back guarantee

http://pages.ebay.co.uk/ebay-money-back-guarantee/

You are also covered by the paypal money back guarantee 

If you fail on ebay then you open the dispute in paypal and escalate it as soon as you can but within 20 day

[birdie38.2012]

Hi thank you for your comment, the envelope wasnt tampered with the coin was wrapped up in a small bit of bubble wrap but the sticky tape had come away and it looks like the coin has slipped through the gap at the top of the envelope .