Never call customer service

[sicro-80]

I called eBay customer service today...(took me an hour just to find out how)!

And I complained about a buyer, who claimed that the 'Perfect' item that I posted 

to them was missing a part? REALLY?

I always photograph my items as are... then as soon as that/those many photo's are taken for eBay 

buyers to see, I wrap them in Cling film (because they are tins) and then in a bubble wrapped envelope.

How can a buyer then tell me that the top of the one item has snapped off or is missing?

Well, this is the buyer, maybe if they un-wrapped it properly then they would not have snapped it!

What was my response from eBay cusomer service?

A Indian woman, I could hardly understand her words, cheap labour in India...eBay qaulity!

She shouted at me... even though I was trying to prove my point as a innocent and honest seller that the last person I sold to had no reason to complain (which they did, for a freebie)!

eBay has lost all credibility in my view now!

No Paypal.

**bleep**tiest of the **bleep**, customer service.

Extroardinary crazy fee's ....not once, twice....but three times fees sometimes.

I am considering opening a new platform for second hand buying and selling., I have the money, I just need the HOW TO.

We don't need to rely on greedy BIG TECH

Show your strentgh and angst...make eBay re-consider their Paypal reform policy.

Show your strentgh as a seller, NO PAYPAL NO eBAY

[red_magpie]

There was no point in complaining to customer support. Their staff and have no say in eBay's policies.

EBay's money back guarantee policy is that unless they are able to determine that an item matched the description they will find in the buyer's favour. As eBay never even sees the item concerned, and doesn't accept the seller's word for its condition, it's almost a foregone conclusion that the seller will be required to refund the buyer. If they want their item back they need to send the buyer a prepaid return label.

The best that sellers can hope for is to get their item back in the condition sold. If it isn't, don't count on eBay taking your word for this either.

EBay is a very risky place to sell things. Sellers have to accept that every sale is a gamble whether the buyer will use or abuse eBay's money back guarantee.