Hi,
I hope someone can advise or has been in the same situation.
I have had 2 negative feedbacks this month:
1 - claimed I did not send her the correct colour as in the picture (buyer ordered a red one and not pink as pictured)
Buyer never responded to any messages, never contacted me or opened a return case
2 - claimed item I send was polyester and could not be worn
All items are 100% cotton, with label attached. Never contacted before leaving feedback or responded to any message or opened a return case
My problem is having spoke to Ebay customer service, I was told feedback could not be removed for either case, as even though I can prove the items sent were correct in the first case and in the second I said I can send a picture of the material content and suppliers invoice, I was told no ones ever sure what a buyer has received, so ebay stands by the buyer whatever and they put the phone down on me.
I'm starting to feel more and more that even if you are a seller who tries to offer the best service at every point, it is never enough......
