NO RETURNS OR REFUNDS

[kenb2520]

What the Hell does NO RETURNS AND NO REFUNDS mean.Who the bloody hell allows such a stupid rule. This should not be allowed under any circunstances. Also the postage charges some put on there items is completely RIDICULOUS.

e\bAY RULES.

Types of statements that are prohibited by law
Any statement which could have the effect of causing the average person to believe that they have less or no consumer rights to pursue a justified claim against a trader is void and may amount to a criminal offence under the Consumer Protection from Unfair Trading Regulations 2008. Below, you will find a list of the typical restrictive statements which may not be used:

1. No refunds.
2. No sale goods exchanged or money refunded.
3. Sold as seen and inspected.
4. No refunds or exchanges without a receipt.
5. Time limits for reporting defects e.g. defects not notified within 14 days of receipt cannot be accepted.
6. If the delivery note is signed then no claims for damages/faulty goods can be made thereafter.
7. We are not liable for any consequential losses, even if we were made aware of your circumstances.

8.  BELOW  YOU WILL  FIND A LIST OF THE TYPICAL  RESTRICTIVE STATEMENTS WHICH MAY NOT BE USED:.

   1. NO REFUNDS. ( this is plain enough to read.) Yet there are adverts that state NO REFUNDS.

[plum993]

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@kenb2520 wrote:

What the Hell does NO RETURNS AND NO REFUNDS mean.Who the bloody hell allows such a stupid rule. This should not be allowed under any circunstances. Also the postage charges some put on there items is completely RIDICULOUS.

e\bAY RULES.

Types of statements that are prohibited by law
Any statement which could have the effect of causing the average person to believe that they have less or no consumer rights to pursue a justified claim against a trader is void and may amount to a criminal offence under the Consumer Protection from Unfair Trading Regulations 2008. Below, you will find a list of the typical restrictive statements which may not be used:

1. No refunds.
2. No sale goods exchanged or money refunded.
3. Sold as seen and inspected.
4. No refunds or exchanges without a receipt.
5. Time limits for reporting defects e.g. defects not notified within 14 days of receipt cannot be accepted.
6. If the delivery note is signed then no claims for damages/faulty goods can be made thereafter.
7. We are not liable for any consequential losses, even if we were made aware of your circumstances.

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You forgot to add info found at the foot of the above statement you posted.

Quote:

"Notices of this type are not acceptable and cannot be made compliant by including the statement 'your statutory rights are not affected'. Most consumers are not fully aware of their consumer rights therefore this disclaimer is ineffective.

Further information on your rights where you encounter restrictive statements".

[plpmr]

This board is for quick answers – best post on the discussion boards and as you say here -

Any statement which could have the effect of causing the average person to believe that they have less or no consumer rights to pursue a justified claim against a trader - - -

And best of all on the selling on eBay board.

[john1297576]

Why don't you explain what has provoked all this?

If you are a buyer, on ebay you are extremely well protected. Ebay makes the Rules and no seller can over rule the Money Back Guarantee.

As far as postage goes, you are not forced to buy anything. If the postage is unrealistic, then walk away. 

[captain*obvious]

It means the seller is a graduate of google law and should be ignored, not traded with and definitely, never spoken to in any enviroment, social or business.

Or the shorter version - it's nonsense.

[red_magpie]

Trying to lay down the "law" overlooks that consumer protection legislation doesn't apply to private sellers, or to overseas sellers. As regards returns, "No returns accepted" is eBay's default policy for sellers.

What's important for both buyers and sellers is to read eBay's user agreement, which governs all transactions here, especially eBay's money back guarantee policy, see: http://pages.ebay.co.uk/help/policies/money-back-guarantee.html

[pixiesen2012]

private sellers selling their own unwanted items are not 'traders' in the eyes of the law,

so they are not covered by the consumer rights laws that you are quoting,

a 'private' seller only has to refund if the item is damaged or not as described,

have you received a not as described item that has made you so angry?

[pixiesen2012]

no returns and no refunds is a setting private sellers can use

a private seller does not have to agree to accept a return and refund if the buyer has changed their mind,

business sellers on the other hand, do have to accept returns for this reason

all sellers, private and business have to refund when items arrive damaged or not as described

if you receive an item that isn't as described all you need to do is go to the Resolution Centre and open a not as described case

as for postage prices, these are clearly shown on the listing before you purchase, if you don't like the sellers P&P, don't buy from that seller.

[kenb2520]

Types of statements that are prohibited by law
Any statement which could have the effect of causing the average person to believe that they have less or no consumer rights to pursue a justified claim against a trader is void and may amount to a criminal offence under the Consumer Protection from Unfair Trading Regulations 2008. Below, you will find a list of the typical restrictive statements which may not be used:

No refunds.
No sale goods exchanged or money refunded.
Sold as seen and inspected.
No refunds or exchanges without a receipt.
Time limits for reporting defects e.g. defects not notified within 14 days of receipt cannot be accepted.
If the delivery note is signed then no claims for damages/faulty goods can be made thereafter.
We are not liable for any consequential losses, even if we were made aware of your circumstances.

[pixiesen2012]

private sellers are not covered by consumer law, so all that ^^^^^ doesn't apply

[plum993]

Most postage costs are capped!

As for no refunds or returns then its irrelevant regards buying from any business seller and private sellers who provide damaged items/items not as described,so you will usually be covered by the buyers money back guarantee.http://pages.ebay.co.uk/ebay-money-back-guarantee/