Money back guarantee my **bleep**!!!

[samacham_11]

Please help me, I had an order that was already a week late being delivered, on the day I specifically asked for parcel to be left with a neighbour as I wouldn't trust my area for something that expensive to be left without being signed for. The driver emptied my box outside and left parcel in it , with a notification that it was signed for by me. (Since then driver has denied emptying my pots and hoses from it, so they are a liar as well as being a bad delivery driver) Nothing through the door to let me know. eBay and dhl say it was misdelivered but I still haven't had my £275 back and this is from the 7th June 2021. They put a 'white glove' on my account and said that it would be sorted finally by the 21st July. It's the 22nd today.What can I do to get my money back please? I totally live month to month and I am seriously short because of this muck up and it's making me sad. Thank you for reading.

[red_magpie]

eBay and dhl say it was misdelivered

What EXACTLY does eBay say? Both you and your seller accepted in eBay's money back guarantee policy that disputes over delivery will be determined according to the tracking record. If the tracking record confirms that it was successfully delivered, eBay will find in the seller's favour and they will not be required to refund you.

I don't know what a "white glove" means, but if there's any doubt about the tracking record the case may possibly still be open. This is what's important. If the case is closed against you, you can appeal or open another case through Paypal, if that's how you paid. But you will need to accept that eBay and PayPal can't investigate deliveries, and are likely to go by what the tracking states. PayPal might be more flexible if you can prove some error in the tracking record.

[samacham_11]

I didn’t have PayPal, I do now though after an eBay advisor told me to get it to recurve my refund. I am stuck because eBay and dhl say it was delivered as there is a picture proving it was left outside my house in a garden storage box. It wasn’t in there when I went to get it after receiving delivery notification. So had to report as stolen to get crime reference number and my argument is not that it wasn’t delivered. It was stolen before I received the message to say it was delivered to me and I signed for it. I didn’t sign for it, nor did I get the parcel because dhl driver didn’t follow instructions and left it in an unsafe place . And now I’m £275 down and very stressed as not getting anywhere after over a month of going backwards and forwards between dhl and eBay 😞

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