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Money back guarantee my **bleep**!!!

samacham_11
Member

‎22-07-2021 2:07 PM

Please help me, I had an order that was already a week late being delivered, on the day I specifically asked for parcel to be left with a neighbour as I wouldn't trust my area for something that expensive to be left without being signed for. The driver emptied my box outside and left parcel in it , with a notification that it was signed for by me. (Since then driver has denied emptying my pots and hoses from it, so they are a liar as well as being a bad delivery driver) Nothing through the door to let me know. eBay and dhl say it was misdelivered but I still haven't had my £275 back and this is from the 7th June 2021. They put a 'white glove' on my account and said that it would be sorted finally by the 21st July. It's the 22nd today.What can I do to get my money back please? I totally live month to month and I am seriously short because of this muck up and it's making me sad. Thank you for reading.

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john1297576
Pro Mentor
‎22-07-2021 2:30 PM

There are conditions to the Money Back Guarantee. If tracking shows as delivered then the MBG is not applicable, it is the Company responsible for the delivery who has to explain.

 

If ebay broke their own rules the MBG would be completely useless as everyone could claim a Refund whatever the tracking said.

 

The MBG is a bonus, ebay is not required to offer it, it is in addition to your legal rights.

Comments (3)
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samacham_11
Member
‎22-07-2021 2:36 PM
I even had to contact the police to get a crime reference number, eBay wanted an email from dhl which dhl did, but I’ve still not got my money back. DHL were contacted by the shop and sent picture of delivery to them so shop hasn’t done anything for me , dhl say I’m not their customer but still helped me, the eBay shop haven’t chased it up and they are the customer that paid dhl to deliver it but they still aren’t helping me , I don’t know what to do next.

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redwick1
Experienced Mentor
‎22-07-2021 2:44 PM
You did not mention any shop before. Where does that fit in?. This post is very confusing with what you have said up to know. You need to either contact ebay again or contact Citizens advice for their help or both.
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samacham_11
Member
‎22-07-2021 2:48 PM
eBay shop , shop I spent money in online. By clicking on to eBay .

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