29-06-2017 6:25 AM
Not knowing what your problem is all we can do is refer you to eBay's guidance on using its money back guarantee:
http://pages.ebay.co.uk/ebay-money-back-guarantee/index.html
To read eBay's full money back guarantee policy page see:
http://pages.ebay.co.uk/help/policies/money-back-guarantee.html