March invoice VERY VERY wrong.

[gerry-the-tortoise]

Guys can you help me please?

My March invoice is totally wrong and way above what it should be, No one is available at Ebay? No chat, No telephone and the Help section either loops you to the same set of questions or it pushes you to here to ask the community for help??

I struggle to see why other companies are online and working whilst ebay clearly isnt?

I really need to speak to someone at ebay and every way I try I get nowhere? I have been trying on Facebook for days and no one has even read my message? I have emailed them for it to bounce back as "Unmonitored email address" even though they have been replying to me previously?

Please help I need to sort this out asap.

Thanks.

[arkwebus · Accepted solution]

You sold £2400 odd in March so about £240 is due in fees.  Those fees are due even if a buyer does not pay [I'm guessing] unless you go through the "non payer" system in the resolution centre [link below]. 

Open the case for each one and close after 4 full days if not paid. 

You get a fee credit - the buyer gets a defect and if he gets 2 he cannot buy - and you can then [and only then] relist. 

EBay is working [though largely automatically] as their service centre is in the Philippines which is in lockdown

@gerry-the-tortoise 

[gerry-the-tortoise · Accepted solution]

"arkwebus" many thanks for your reply, That is the problem I didnt sell £2400 of items on my account or even close to that, The first was a mountainbike frame which the auction ended by a scammer using someone else’s account, That’s my first auction ruined, Then I tried to sell a phone which I had to relist it several times AGAIN due to scammers who forced ridiculous amounts of money for the phone and I was notified by ebay on at least 4 occasions via email that all these buyers accounts was scammers, I reposted the phone once again and once again scammed, I finally posted it on last time and sold it to a genuine UK based buyer who paid instantly and then ebay notified PP to hold my money for a few days, Once the block was lifted PP then AGAIN blocked the money? I had to wait 5/6 working days to get the money, However that is not the issue here, I want to know how I can sort my fee's out? They are a mess and due tomorrow, I dont get paid until end of the month and these fees at the current level will not be paid.. But also the fact that I have been scammed by multiple fake buyers on ebay and ebay expects me to pay for the adverts been canceled due to this? I find this rather disgusting of ebay!

They should like other companies offer support! its a multibillion dollar business and whilst I appreciate the Philippines is locked down so is the rest of the world! So its no excuse….Companies are still online, my wife teaches and she still does so from home even thou her school is closed, Measures should of been made to deal with situations like this by ebay, the fact that they have a Tsunami of customers trying to contact them to find there is NO telephone support, NO chat support and almost Zero email support is an example of how bad ebay has become...

Ebay is basically operating as normal if you are selling something but come into an issue then they are closed…How convenient of them…

Once again Thank you so much for your input I appreciate that!

[arkwebus]

So as I have explained - prehaps heavy handedly - the answer is totally in your hands. You have to deal with it.  Your account shows that you have sold the £2400 odd.

Only you understand the detail and have to take action. For each sale that did not get paid you go to the resolution centre. You open a "non-payer" case for each one and close it after 4 days. 

You have to do that and then when the case is closed you get a fee credit.  The buyer who messed about will be given a defect and will be banned from buying if he gets another [that is a result for the community]. 

I have to emphasise that there is a great financial incentive for you here. Do it and get fee credits. Do not do it and the fees are due. This is well tested and at that amount eBay will certainly start chasing you somewhat. 

No one else will help you I'm afraid. EBay does - despite your rather difficult remarks - provide you with a solution but it is 100% up to you to understand how to use them and to use them.   You do not contact eBay; you have only a limited time [32 days from the sale if I recall]

@gerry-the-tortoise 

[gerry-the-tortoise]

I aint trying to have ebay over in any form, what I owe I will pay, but I will not pay for the three auctions that had been ruined by scammers! One of them made a bid for £900 for the phone which no one would pay anywhere near that and demanded I send the phone that day, That won my auction and ruined the sale and ebay expect me to pay for their lack of controlling the site from scammers lol Not now or ever...Thanks once again "Arkwbus" I will look into that today! that really is helpfull thanks.

[pixiesen2012]

why do you think it is wrong?

I can see you have sold some very expensive items

you used a reserve on one of them so you will have been charged 4% of the reserve set as well as the 10% final value fee,

another item appears to have been sold twice, if you didn't complete a non payment case you will be charged two lots of final value fees for that,

go to the Resolution Centre and complete a non payment case

[arkwebus]

@gerry-the-tortoise 

To reiterate - if you do the cases for those that did not pay you will get a fee credit. If you do not then - whatever you may feel - the fees are due.

Sometimes - and I do not fully understand why - buyers will offer large sums without any intention to buy/pay. It's called "auction wrecking". 

There were 240 paracetemol tablets with a bid od £12300.00! 

@gerry-the-tortoise