March invoice VERY VERY wrong.

[gerry-the-tortoise]

Guys can you help me please?

My March invoice is totally wrong and way above what it should be, No one is available at Ebay? No chat, No telephone and the Help section either loops you to the same set of questions or it pushes you to here to ask the community for help??

I struggle to see why other companies are online and working whilst ebay clearly isnt?

I really need to speak to someone at ebay and every way I try I get nowhere? I have been trying on Facebook for days and no one has even read my message? I have emailed them for it to bounce back as "Unmonitored email address" even though they have been replying to me previously?

Please help I need to sort this out asap.

Thanks.

[arkwebus · Accepted solution]

You sold £2400 odd in March so about £240 is due in fees.  Those fees are due even if a buyer does not pay [I'm guessing] unless you go through the "non payer" system in the resolution centre [link below]. 

Open the case for each one and close after 4 full days if not paid. 

You get a fee credit - the buyer gets a defect and if he gets 2 he cannot buy - and you can then [and only then] relist. 

EBay is working [though largely automatically] as their service centre is in the Philippines which is in lockdown

@gerry-the-tortoise 

[gerry-the-tortoise · Accepted solution]

"arkwebus" many thanks for your reply, That is the problem I didnt sell £2400 of items on my account or even close to that, The first was a mountainbike frame which the auction ended by a scammer using someone else’s account, That’s my first auction ruined, Then I tried to sell a phone which I had to relist it several times AGAIN due to scammers who forced ridiculous amounts of money for the phone and I was notified by ebay on at least 4 occasions via email that all these buyers accounts was scammers, I reposted the phone once again and once again scammed, I finally posted it on last time and sold it to a genuine UK based buyer who paid instantly and then ebay notified PP to hold my money for a few days, Once the block was lifted PP then AGAIN blocked the money? I had to wait 5/6 working days to get the money, However that is not the issue here, I want to know how I can sort my fee's out? They are a mess and due tomorrow, I dont get paid until end of the month and these fees at the current level will not be paid.. But also the fact that I have been scammed by multiple fake buyers on ebay and ebay expects me to pay for the adverts been canceled due to this? I find this rather disgusting of ebay!

They should like other companies offer support! its a multibillion dollar business and whilst I appreciate the Philippines is locked down so is the rest of the world! So its no excuse….Companies are still online, my wife teaches and she still does so from home even thou her school is closed, Measures should of been made to deal with situations like this by ebay, the fact that they have a Tsunami of customers trying to contact them to find there is NO telephone support, NO chat support and almost Zero email support is an example of how bad ebay has become...

Ebay is basically operating as normal if you are selling something but come into an issue then they are closed…How convenient of them…

Once again Thank you so much for your input I appreciate that!