MY HERMES DELIVERED TO WRONG ADDRESS please help

[oakleaffy]

I had to go away for a few days and put a big note on my doorbell saying

''PLEASE don't leave my parcel with ANYONE ELSE but take back to delivery office''

I get home today, and my label is still on the doorbell, and NO CARD.

I check my listing, and it said it was delivered, not by ''post office'' but by ''MY HERMES''

and to my utter horror, that is has been signed for by a total stranger, the whereabouts of which are completely unknown.

I was away from thursday 26th September at 11.am to Saturday 28th at 1.pm.

It said the parcel {china horse vintage beswick} was delivered and signed for on the 26th.

What on earth can I do????

I have told the seller but he hasn't yet got back to me.

As it has been ''signed'' for, I am completely unable to get my item or my money back.

Beyond upset by this as my note made my house look '';empty''...what more could I have done, and more importantly, what the heck can I do?????

Many thanks in advance.

Can prove i have been away.

[ruby*tuesday · Accepted solution]

Well that was certainly a quick Resolution by Ebay. Pleased to hear that you have your Money Back @oakleaffy. It looks like the Seller had Tracking to Click and Collect then not your Home Address?

[oakleaffy · Accepted solution]

Yes, Ruby, I wasn't expecting C&C, hence putting note on my door ...Just as well it was C&C....
Don't want to say too much, but ebay resolution centre {I phoned an 0800 number to get a ''collection code''...and it was that that flagged up the fraud.
I really hope they catch the fraudster, but what use is a china horse with a dodgy ear {and other stuff people buy} to them?

Maybe they hoped it was a more valuable item...or a mobile phone? who knows.