Lies and poor service

[paulr3264]

I contacted Ebay about a abusive buyer that kept sending me abusive messages 

Ebay reasuranced me that any negative feedback would be removed 

I refunded the buyer and they also kept the irem which they were happy with 

Then the negative feedback arrived i was assured this would be removef by ebay this never happened  ebay contacted me and after all the abuse and hassle i had there would be no changing their mind 

I actually made no money out of the sale and infact i was out of pocket 

Negative feedback and no money not good traits ,do you think my best option is to end my account with Ebay this seems the way forward 

I await your response 

Regards Paul 

[tressygirl]

What a great shame you added that follow up,  all feedbacks left show up,   and reflect a lot,  on the person writing it.

Leaving a feedback ' No Good'  does not break feedback rules,   so eBay would not have it removed,   but what could have removed this ,  is to have kept a good rapport with this buyer ( yes ,  through gritted teeth we all have to,   from time to time),  then as a full refund was issued,  and the item not requested back,  a polite message to the buyer for them to receive and complete a feedback revision,  and they might have agreed to do this.

You can still try,  but you have lowered the chance with the feedback you left for them.