Item was severely delayed, arrived too late.

[bestbooksanddvds]

Hello 

I bought a DVD from a US seller, I live in the UK. The item got severely delayed in transit and arrived much too late. I no longer need the item. 

I contacted the seller about returning the item for a refund, but he's insisted that he'll only refund the cost of the DVD, and I'll have to cover the cost of the shipping, including the return shipping. This doesn't seem fair. Is there anything I can do?

I have been trying to find a contact number for Ebay all day to get advice on this, but Ebay don't seem to have any customer service contact number at the moment. 

Any advice greatly appreciated. 

[ruby*tuesday]

For a Change of Mind Return Buyer Pays Return Postage. 

[bestbooksanddvds]

Okay thanks for the information. I don't mind paying for the return postage, but the DVD cost $27 (including $12 postage). The seller is only going to refund me $13. This seems very unfair.

[redwick1]

If you do the return request through ebay then the seller has to refund all the original payment

[bestbooksanddvds]

Okay that's excellent, thanks very much redwick 1. I have done the return request through Ebay so it should be fine. Thanks for your help.

[redwick1]

You are welcome. Hope it works out Ok for you