Item stinks of smoke

[ritachopra]

I received an item from a seller that stinks strongly of cigarette smoke. It is new with tags and I bought it as a gift but obviously cannot give this to my friend. 

I contacted the seller and she refused to acknowledge the issue. Her item page says she accepts refunds.

I returned the item at my own cost on 3rd April and sent photos of the item being posted in the post box.

Now she isn't replying to me and I haven't got my refund.

I opened a case with ebay who said I need to provide return tracking details.

I couldn't reply to this message from ebay. I returned at my own cost so posted with a stamp.

I have opened a case through PayPal and now ebay has suddenly closed my return case?! I wouldn't have escalated with paypal if I had known ebay would close the case!

I have just checked the seller's feedback and there have been several other people leaving negative reviews because the items stinked of cigarette smoke. The seller has left aggressive comments against all of this feedback and says she has blocked each of those buyers.

I just want my refund for the item & original postage! Please help!!

[ruby*tuesday · Accepted solution]

You cannot Claim through Ebay or PayPal if you have No Tracking to prove Delivery back to the Seller. 

Read the Ebay Money Back Guarantee by entering it into Help and Contact at the very foot of the Page.

You should have Opened a Case with Ebay for Item Not As Described. Being as it stank of Smoke it wasn't in a New Condition. The Seller would have had to send you a Returns Label through the Case, which they are charged for.

Sellers cannot leave Buyers any Negative Feedback Comments. If they do that to you Report them to Ebay.