Item received at global shipping centre but not dispatched how do I contact them ?

[duckling1598]

Contacted EBay customer services who advised GSP is handled by a third party Pitney Bowes and I should contact them .

Number given was not anything to do with GSC .

[redwick1 · Accepted solution]

Are you the seller?.

How do you know it has not been dispatched?

As long as your item shows as Delivered to the hub then you dont do any more and wait and see what happens.

If the buyer does not receive their item then they open a not recieved dispute

You are not responsible for items that go missing once it has reached the hub

Has the buyer been in touch

https://sellercentre.ebay.co.uk/business/global-shipping-programme#protection

GSP is handled by Pitney Bowes as CS said

You post to the hub in Lichfield and Pitney Bowes sends on

The buyer pays extra too ebay for the service.

What number was given?. I presume you mean GSP and not GSC

GSP it ebays Globel shipping programme

All you have to do is post to the shipping hub in Lichfield with the address exactly as on paypal when your buyer pays

You do not get any tracking after it arrives at the hub

The onwards journey is down to Pitney Bowes

[duckling1598 · Accepted solution]

I am the seller
Thank you for your comment it has put my mind at rest

[redwick1 · Accepted solution]

You are welcome
Why were you worried?. Has the buyer opened a dispute or said it has not arrived

[duckling1598 · Accepted solution]

No
It was an expensive item and I was keen to keep an eye on its delivery

[redwick1 · Accepted solution]

All you can do is to track it too the hub and then wait and see.

Hopefully everything will be ok.
Good luck