Item not received

[dilo6522]

Hello,
What can I do if an item was not received?
It is showing as delivered but never received it.
I just lost 30 quid for a set of tables and the seller does not seem to care I am the victim here as I am without money and goods. Help please x

[redwick1 · Accepted solution]

If the seller has tracking to say that the item was Delivered then you would lose the dispute.

Did you open a dispute in ebay 

If you have not recieved your item and it is past the latest estimated day of delivery on the item description then open a not recieved dispute at the bottom of the page under Resolution Centre

You should have an email from ebay saying when you can escalate the dispute too them so escalate it as soon as you can.

You have 30 days from  the latest estimated day of delivery on the item description to open a dispute

Ebay money back guarantee

http://pages.ebay.co.uk/ebay-money-back-guarantee/

If it closed because the seller had tracking then your problem is with the courier or Royal MAil

You need to get onto them and see if you can find out where your item is

If you have problems then Contact Citizens advice for their help

This is not the seller or ebays fault