Item not received 2 months after posted

[poppett49]

My buyer has today advised me that she has just noticed an item purchased from me has not been recvd.
This was sent over 2 months ago.
How long does she have to leave feedback and what is the time line to claim off the post office.
Thank you any help would be appreciated

[tressygirl]

Do you have tracking which has shown delivery?  If not,  the buyer can still open a case with Paypal for item not received,  if there is no tracking to prove otherwise you will have to fully refund them.  They have 180 days to claim here.

You then try and claim compensation for a lost item from the courier you used.

A member has 60 days to leave feedback.