Item not delivered

[joh_feato]

Iv paid £380 for An item was to be delivered by myHermes it’s didn’t come when it was supposed to so I called them using heather tracking number provided by the seller anyway after several calls to them and me contacting the seller as it’s so long myHermes have told me the item is lost.
Iv told the seller he don’t think it’s his problem what do I do??

[john1297576]

SEller is responsible for getting item to the address provided by paypal. If it doesn't arrive then it his responsibility to refund.

Don't bother arguing with this foolish seller, just open a Not Received case to get a refund. Follow instructions carefully. So long as seller deals with the case he will get a refund of te selling fee when he refunds. If however you have to ask ebay to deal with it (Escalate after 8 days) he still has to pay the selling fee.

Once refunded the seller can try making a claim on Hermes, but sellers never read the T & C and Hermes has a very long list of items for which they pay no compensation. 

Seller will have to learn the hard way.