Item nor received

[lammy100]

I purchased an item on 30/04/21 from a seller and the item has not been received to date. I have contacted the seller on several occasions and been asked to give more time for delivery a number of times. I then asked for a refund and now item has now been deleted form my purchase list to open an ebay request to step in. However I have all the messages on my phone app and details of the item on there. How do I go about complaining about the seller and getting my money back?

Ian

[fargvs · Accepted solution]

Only allowed 30 days from estimated delivery date to open an 'Item not received 'case with eBay and escalate case after 3 days for a refund ... the seller has deliberately run you out of time, case option is now closed and you cannot progress further.    No guarantee of success, but try this >

 If you paid through eBay checkout  using a card or available funds, you may have more success if you use the PayPal Resolution Centre to open an 'Item not received'case there and escalate within 2 to 20 days ... otherwise contact your Bank Card issuer for advice >

https://www.paypal.com/uk/smarthelp/article/what-if-i-didn't-receive-my-item-or-it's-not-as-advertis...