Item has arrived broken

[allieloc]

Hi there. I sent a cup which i wrapped well in bubble wrap and boxed and the buyer has said it arrived broken and is asking for a refund. Where do i stand? Thanks

[john1297576]

Buyer opens a Not As Described Case, if you want the broken item back, you provide a Reply Paid Label.

Best to ask for evidence of damage, then you can refund without paying for return postage.

You should then claim on Courier or Royal Mail as necessary, they may require to see evidence of damage and packing.  Most Couriers do not pay out for damage as if an item can get damaged in the firs place it is excluded from compensation, you should read T & C before using them.

You should read the Money Back Guarantee top right of every item. If you don't deal with a claim, Ebay will at your expense and you do not get the selling fee refunded.