Item found to be damaged after collection?

[ryutor]

Hi, can anyone tell me what happens when you find out an item is damaged after you've collected it? I bought a printer this morning and collected it myself. It turns out the ink cover is broken (and a component inside the cover has popped out with its wire), but I could not have discovered this until after I got home and set it up.

Is eBay more likely to let me return the item for a refund, or is it more complicated? After all it would be a case of his word against mine?

[ryutor]

The printer was second-hand, I had seen extra photos beforehand, and the listing stated nothing about damage. Inside hinge was also missing.

[john1297576 · Accepted solution]

Collection items are considered to have been inspected and checked before you pay in cash. Read the relevant parts of the money back guarantee above.

[ryutor · Accepted solution]

Thanks, John. I paid by debit card online before collection.

[ryutor · Accepted solution]

Thanks again, John. I've just made another discovery about the machine and will also pass it on when I talk to eBay about it.

[ruby*tuesday]

You can Open an Item Not As Described Case in the Resolution Centre if you Paid through PayPal. Escalate the Case for EBay to Step in after 4 days if the Seller hasn't Accepted the Return.

[ryutor]

Thanks for replying so quickly. I used a debit card. Would that mitigate against me?

[ruby*tuesday]

Did you Pay the Seller by Debit Card?  Or did you use your Debit Card to Pay through PayPal?

[ryutor]

Just debit card - not through PayPal.