Item doesnt work

[tressygirl]

If you are still within 30 days of the item's las estimated date for delivery you open a case with eBay and the case will enforce the seller to pay for that fully tracked return postage if they wants the item back first.

If you have gone over this period,  you can try and claim with Paypal,  but here you pay for that fully tracked return postage.

Neither Company offers guarnatees that items will work months down the line only that they are as described on receipt.

If bought from a UK registered business,  who offered some sort of guarantee that they are now not upholding,  Trading Standards,  and Citizens Advice are your next move if you wish to take this further. 

[john1297576]

That is why ebay put the Money Back Guarantee on EVERY listing, top right. It is there for you to read and act on.

[redwick1]

When did you buy it

Some more information would help us

Open a not as described dispute at the bottom of the page under Resolution Centre.

Escalate it after a full 8 days of opening the dispute.

The seller needs to send a pre paid label for the return.

If they dont then ebay should when you escalate the dispute.

Make sure it goes back tracked and that the tracking is in the dispute.

You have 30 days from the day of delivery to open a dispute in ebay

Read up on the Ebay money back guarantee

http://pages.ebay.co.uk/ebay-money-back-guarantee/

You are also covered by the paypal money back guarantee 

If you fail on ebay then you open the dispute in paypal and escalate it as soon as you can but within 20 day