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Item damage
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02-07-2018 3:23 PM
Someone has just open a case against me because the item has try up damage as he said that there is ink been spilled on it and has gone through to the item but this is has been done by Royal mail so should they make a claim with them and not me.
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02-07-2018
3:28 PM
It is up to you to make the claim.
The buyer opens a dispute and once you have your item back then you refund the buyer in full through the resolution centre.
You either send a label for the return of the item or ask them for photos and for them to hold onto it until RM have sorted it out
You will need photos if you dont want it back.
You then claim off RM which you can do online
You will need to send photos of the damage
RM will only deal with the person that sent the item
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