Item collected by unknown person

[pennypitst0p_123]

hi I sold item and posted signed 2nd royal mail

buyer has now stated that item has been collected from delivery office by a person unknown to her, and tracking shows collected by person with different name.

Has anyone had this experience, I am willing to do what I can to help

The buyer has asked me to make a claim from royal mail but its a hassle and already still waiting for another royal mail item to be delivered after 2 weeks.

Appreciate any advice or guidance

regards Dee

[john1297576]

You won't be able to claim from Royal Mail as tracking will show as delivered.

It will be, in my opinion, up to the buyer to make a fuss at their local delivery office, and make the claim. It takes some understanding how any unknown person could collect without a card that the postman puts through your box or even know that there was something to be collected.

The claim would have to be based on carelessness at the delivery office, and up to RM to investigate. You may need to supply some information to help the buyer.

Signatures mean nothing as because of COVID signatures have not been taken for months.

[pennypitst0p_123]

Hell and thank you for your reply. I think you are right about making a fuss as buyer did not get the card from postie and I suspect it was left at the wrong address... I will try and find out which delivery office handled it, it just says Kensington and believe there is more than 1. Thanks again and regards Dee

[pennypitst0p_123]

sorry meant hello

[pennypitst0p_123]

Thanks to all for replies...buyer now ststed she has received ???

[papso22]

Very odd, sounds like you caught her out.