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Item arrived damaged
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30-08-2020 6:34 PM
I posted 2 china beakers which were delivered and signed for on 17 July, The buyer has contacted me today 30 August to say that she has only just had time to open the parcel and one of the beakers is cracked
I'm not relaly sure what I should do, I don't want negative feedback but feel reluctant just to refund, could someone offer any advice?
Thank you
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30-08-2020
6:38 PM
Ask your buyer to open a Faulty/Not as described case and you'll get the option of paying for a tracked return label if you want them back, or you can choose to refund without getting them back.
You will get your selling fees credited once refunded.
You could ask for photos of the damage so you can assess whether it's worth getting them back.
ETA: Sorry just realised this was July.
Too late for them to open a case now so it's up to you what you do. Buyers have 60 days to leave feedback but I would be wondering if they had been using the beakers and had damaged them themselves.
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