Item appears to have gone missing

[sharot1999]

I sold an item and posted it Royal Mail 1st class signed for on 12 September.

the tracking details suggest that it has not been delivered, and neither has it been designated unable to deliver. In effect it has gone missing.

everything I have read on eBay appears to protect the buyer in as much as he will be refunded.

am I correct in thinking that my only recourse of action is to claim the value from the Royal Mail as compensation.

This lack of safeguard for the seller seems to be an invitation for non receipt claims.

kev

[tressygirl · Accepted solution]

Hello Kevin,

As you can appreciate if a buyer does not receive an item they have paid for ,  they do need a full refund.

Then,  as Royal Mail do have a compensation process in place,  as they do lose items,  you can claim after the item has been missing for 10 days,  up to the value of £20 on a regular POP,  or if you took outr extra insurance,  claim the full amount there.

Both you and your buyer are  refunded for a lost item,  why is this not fair?