Item Purchase as guest. Item never arrived. How to contact ebay to resolve the issue

[kehee9478]

Hi, I purchase an item and never arrived. How to get in touch with ebay to resolve it.

Thanks

Kevin

[plpmr]

eBay cannot help, you have to get PayPal to open a case for you by contacting them.

[kehee9478]

the item was paid as a guest check out. Will paypal still intervein?

[tressygirl]

Yes, they will they handle payment transactions.