Is there no complaints process whatsoever for ebay?!

[majuge2013]

Do they answer to no one?

All I get is I'm sorry mumbo jumbo from the help chat assistants. Repetitive generic fluff to avoid answering my questions.

they advise me there is no escalation process for complaints is this the case?

I'm staggered.

[arkwebus]

As @papso22  implies there is rarely any need to speak to eBay.  You can outline the problem here and we may be able to assist with the way forward.  If ebay's systems are used correctly they do - within limits - work

@majuge2013 

[majuge2013]

Interesting that you find it works so well.
I don’t find the system or the customer help function user friendly in the slightest.
In addition, any business operating in the uk, online, in 2020 should really have an appropriate complaints procedure.
They make money from us and thus should be able to assure us that they operate fairly and everything is above board.
I find it nonsensical that in order to address any issues with my account, I’m encouraged to reach out to a forum.


Sent from my iPhone

[majuge2013]

And maybe I should point out that I’m pretty well acquainted with online buying.
I’d consider myself an expert in fact 😁
I don’t have any problems selling, I find their fees aren’t transparent.
If I Post an item via app and it doesn’t sell its defaulted to auto relist.
I don’t want to auto relist as I tend to sell only on the £1 max selling promotion. I don’t sell much and it’s all old kids clothes so I try to minimise fees.
I can’t switch off auto relist unless I go to desk top site and change each item.
What’s the point in using the app!?
In addition, seeing fees on app. Not possible.
I’ve been selling things on the £1 max fees offer.
Only sold about 13 items but fees £37
I log on to desktop and nothing to state where these fees have come from. I’ve done screen grabs of fee breakdown, can only see £2.
I honestly don’t have the time to message them, then call or post on forum but I also don’t have £37 to throw away for nothing.
Puts me off selling going forward. Hidden fees.

[papso22]

The app is useless for anything but browsing, and can be dangerous for that.
Use a desk top and the advanced listing tool to get more control over your listings.
Relists won't be in the promotion.
All promotions have specific T&Cs.
There will be a breakdown of your fee invoice in the account section of 'my EBay.
EBay very very rarely gets the fees wrong, it is usually user misunderstanding.

[majuge2013]

Thank you!!!
So if I cancel a sale as it’s been automatically relisted.
Then 2 weeks later I relist it, it won’t be included in the £1 listing offer?

Sent from my iPhone

[papso22]

It only gets included if there is another £1 offer running at the time you relist. There are also some promotions that exclude relists anyway, you have to read the T&Cs of each one.

[majuge2013]

Thanks, I always only relist when an offer is on so I thought it was included.
This is why I get frustrated by the app as it doesn’t have the option to switch off auto relist. So it’s time consuming to then have to get on desktop and go through all over.
I still say it’s tactical.
They must have tech experts who could apply this function to the app.
Thanks again

Sent from my iPhone

[papso22]

The app has to have limited functionality so that it can run on people's mobile operating systems without taking up all the space, but no-one on this board thinks very much of it at all. There are loads of things people would like added, I would just like the whole thing taken away!