International buyer - offensive language

[retroreeder]

Is there anything I should do about a buyer using offensive language because I won't ship outside the UK? There was some sort of slip up in the sytem which allowed the transaction to go through even though I don't sell internationally. Contacted customer services and they were mystified as to how it happened as well. I contacted the buyer and appologised and sent a full refund. They messaged me back with abuse - not very nice!

[plpmr]

Quite simply, if you only have domestic UK postage on your listings then only buyers with a UK address can pay, but -

A buyer residing in a country you don't post can buy and pay if they have a UK address to post to and that should be on the PayPal payment notification.

[retroreeder]

No they were in Belgium. They should not have been able to make payment. When I spoke to customer services they couldn't work out how it had happened. The postage had also been removed somehow so I had an amount in my paypal for the item and no postage to be sent to Belgium - not worth it! I refunded the payment and sent a message to apologise and just got some abuse back for my troubles.....