I’ve put the wrong size in my ad

[neanmich1966]

I’ve described a dress as a UK8 but I think it’s actually a US label, which equates to a UK12. Someone has already bid on my item before I realised my mistake, how can I contact them to let them know it’s not the size they thought it was? Thanks!

[*vyolla* · Accepted solution]

Cancel their bid and end the listing, they're not going to want the dress if it's 2 sizesl arger than what you've put.

[neanmich1966 · Accepted solution]

Well obviously they won’t but I want to explain what’s happened so that they don’t think I’m a dodgy dealer! When I’ve had bids cancelled on me before when I’ve been buying you don’t get an explanation as to why it’s been cancelled do you and I just wondered if there was a way to explain.

[*vyolla* · Accepted solution]

Message them.

[neanmich1966 · Accepted solution]

Er...I don’t know how to message them, there is no button for ‘contact bidder’ like there is a button for ‘contact seller’...hence my question!

[*vyolla* · Accepted solution]

Go to their feedback profile page, top right there's a Contact Member link, just click on that.