I sold item to buyer on 19th February 2021. Item sold for £4.00

[likelife001]

Buyer said she received a grey Royal Mail card yesterday with a fee to pay of £8.15.  She refuses to pay this.  Buyer says item will be returned to me.  I do not accept returns.

[fargvs · Accepted solution]

Your previous post of yesterday  stated > '' Postage was free''  (to Buyer) < hopefully you didn't drop it in a Postbox with a RM Special Delivery 1pm sticker without having paid the postage due over the Post Office counter, getting it scanned and receiving a transaction tracking receipt ?.

Without correct processing, the buyer would have been charged the unpaid SD postage charge + an insufficient postage/delivery charge.

[john1297576]

Sticking a Special Delivery in a Post Box was a rather foolish thing to do. It only works when scanned over the Post Office Counter.

You don't accept returns, so what are you going to do, refuse to accept it back.  You will have to refund the buyer so that attitude is also VERY foolish. Buyer would be able to open a Not Received case and probably leave bad feedback. 

How much postage did you pay?as none of what you say makes sense.  In the mail at best it would probably be treated as Second Class so if you paid for Special Delivery that would more han cover the postage unless it was treated as invalid .

You have a lot to learn about selling and the Postal Service.

[double_o_heaven]

Even if they had purchased the special delivery and used it properly, they would have been at about minus £5 for the transaction after fees - hence I assumed the pay on delivery - but its very confusing!

[likelife001]

I have refunded buyer now.  I will be more careful in future.  I will accept the return

[double_o_heaven]

very good - well done 🙂

[likelife001]

I sold a 10 disc Box Set DVD to customer for £4.00.  I did not tick free postage and packing.  I posted item on Sunday.  I dropped item into Post Office mail box as PO was closed on Sunday.  There was a Royal Mail Special Delivery Guaranteed 1pm sticker on the parcel which I purchased from the Royal Mail shop and uploading the tracking number on that sticker to Ebay.

[double_o_heaven]

The item you sold had "free postage" so your buyer only paid you £4. So you purchased a label for way more than the total purchase price to send it to them?! Why?

Oh, you mean you sent it with a postage thing that means she has to pay!  Wow, that was very wrong - not surprised they are refusing - you deserve to have it returned - sorry.  You made an error in your listing, simple as that.

[likelife001]

Can you offer me advice for where I went wrong.

[likelife001]

I have uploaded tracking like this before and not had items returned to me by other buyers.

[double_o_heaven]

where you went wrong was not to put an amount for postage in your listing. But to assume a buyer of a 4 quid item would happily stump up another 8 quid postage was ridiculous. You should have just sent it by the cheapest method available and swallowed your loss. You may want to update / change any similar live listings so that doesnt happen again.

[double_o_heaven]

You say "tracking" - what do you mean by that? Were you trying to get the buyer to pay for postage when they received the item?

[likelife001]

That answer is uncalled for and unhelpful.

[double_o_heaven]

you asked where you went wrong - I told you. but am still struggling to understand exactly what you have done here - especially if you say you have done it before?!

[tobiasd4]

I can't see why you are selling low value items with Freepost & sending by Special delivery, minimum cost for this is £7.55, so you are losing money

[likelife001]

@double-o-heaven. Buyer didn’t collect item as she refused to pay the £8.15 fee. Anyway item is being returned to me. I won’t nss as make the same error again.

[double_o_heaven]

That's quite a charge for underpaid postage - what was it you sent?

Am struggling to make that add up from what I can see that you have sold...

Anyway if she refuses to pay - and she is perfectly within her rights to do that - it will be returned to you, assuming your details are also on the package?  You will then have to refund her.