Please stick to one post and read the replies you already have
You have been advised to open a not as described dispute if you have bought a fake item
https://community.ebay.co.uk/t5/Member-To-Member-Support/Fake-purfum/qaq-p/6812854
You were also told that to speak to ebay you go to
Help and contact at the top of the page
You then scroll to the bottom of the page and see what options are there
It will be Call back or chat
Customer services open at 9am on a weekend
