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You don't need to Speak to Ebay if you have bought an Item Not As Described go to the Resolution Centre and Open a Returns Case. You have 30 days from Delivery. The Seller has just 3 Business Days to Accept the Return. If he doesn't Escalate the Case for EBay to Step in. They will Force the Refund.

Please stick to one post and read the replies you already have

You have been advised to open a not as described dispute if you have bought a fake item

 

https://community.ebay.co.uk/t5/Member-To-Member-Support/Fake-purfum/qaq-p/6812854

 

You were also told that to speak to ebay you go to 

Help and contact at the top of the page

You then scroll to the bottom of the page and see what options are there

It will be Call back or chat

Customer services  open at 9am on a weekend

you don't need to talk to ebay,

 

 

you have been told what to do:-

 

https://community.ebay.co.uk/t5/Member-To-Member-Support/Fake-purfum/qaq-p/6812854/comment-id/119185...

 

 

go to the Resolution Centre and open a not as described case

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