I bought an item and paid but e-bay removed a listing after!

[marzannat123]

Hi,

I'm writing about new situation. Today I bought an item and paid for it but within an hour I had this message from e-bay:

"

We had to cancel your recent order.

Unfortunately, due to concerns, the item listed below has been removed from the site.
This won’t interrupt your order. But if you have any problems, you’re covered by eBay’s Money Back Guarantee and can request a refund.

 "

I don't understand this message! 

1st line: " we had to cancel your recent order" that means for me the transaction is cancelled and money back into my account asap!

3rd line: "This won't interrupt your order" that means for me the transaction is still OK,  but in the same line " you're covered by E-bay..." but everyone know the money will back within min 4 weeks!!! Why if e-bay took this action don't send clear information?

Regards Marius

[arkwebus]

Ebay's communications are not always the model of clarity!

You may still get the item.  If it does not arrive by the latest date for delivery then open a case with Paypal [for non-receipt] and escalate after 2 days and before 20.  Use reason/note "eBay removed item".

I'm not sure where the 30 days comes from. EBay refunds usually within a few days.  If you paid by Credit card it may take some days/weeks to show

@marzannat123 

[john1297576]

As already said, ebay and clarity are two different things.

When they say cancelled I think they mean removed, as without knowing any details of the transaction, there may be no reason why you will not get your purchase.

If it doesn't turn up by the estimated delivery date then you open a case with paypal, the fact that I imagine it has disappeared from your purchases, makes it impossible to use the EBAY money back guarantee.

If however it is still showing in your purchases, then you can use the Ebay MBG, but only after the delivery date has passed.

I am afraid that many of these messages from Ebay are automated, and appear not to be composed by a human either as they make little sense. Any refunds made go back to source, and the time taken depends on the method of payment.

Sellers can be in trouble over breaking rules or simply not paying their fees.