How to reply to negative comments

[reg238]

Ebay seller sold me a coat badly stained we agreed I was to return the item, which I did but seller denies receiving it, I have a certificate of posting. I had to involve Ebay and went through the Resolution process which was found in my favour and Ebay refunded my money. The feedback that I did for the Seller was negative (see below). I have since checked that feedback and have found a nasty comment on that feedback from the Seller which is defamatory (see below). How do I have this removed or how can I answer it? I am certainly no scam artist and that is why Ebay found in my favour, I certainly need a right to reply to such aweful words.

My Feedback.......Item arrived stained, seller agreed to a return & refund after 12 days no refund.......

Reply......After 14 days no rtnd coat.No refund beware of buyer scam artist

[jambuttyminer · Accepted solution]

Report it and ebay will remove the comment, sellers are not allowed to leave negative comments with a green dot

http://sellercentre.ebay.co.uk/resolving-feedback-problems